At Aunty Nina's Cake, we are committed to ensuring your cakes and baked goods are delivered fresh, safely, and on time. This Shipping Policy outlines how we handle order processing, delivery, and shipping-related concerns.

All orders are prepared fresh and require advance notice. Processing times may vary depending on order size, customization, and seasonal demand. Estimated delivery or pickup dates will be confirmed at checkout or communicated directly after your order is placed.

We offer local delivery and/or pickup options where available. Delivery fees, locations, and time windows are clearly displayed during checkout. Customers are responsible for providing accurate delivery details. Aunty Nina's Cake is not responsible for delays or failed deliveries caused by incorrect addresses, recipient unavailability, or external factors beyond our control.

Once an order has been successfully delivered or picked up, responsibility transfers to the customer. We are not liable for damage caused by improper handling, storage, or exposure to unsuitable temperatures after delivery.

If your order arrives damaged or incomplete, please contact us within 24 hours at auntyninascake@gmail.com with your order details and photos, if applicable. We will review the issue promptly and work toward a fair resolution.

Thank you for trusting Aunty Nina's Cake to make your celebrations sweeter.